Privacy Policy
We respect your privacy and are committed to protecting your personal information. This policy explains how Solar Water Heater Experts UAE collects, uses, and safeguards your data across Dubai, Abu Dhabi, Sharjah, and all UAE emirates.
Last Updated: January 15, 2024
Privacy at a Glance
We Protect Your Data
Industry-standard security measures protect your personal information across all UAE locations.
No Spam Policy
We only send relevant solar service communications and you can opt-out anytime.
UAE-Based Processing
Your data is primarily processed within UAE, ensuring local data protection compliance.
What Information We Collect
We collect only the information necessary to provide excellent solar water heater services across UAE.
Personal Information
- Full name
- Email address
- Phone number
- Property address in UAE
- Emirate/City location
Service Information
- Property type (villa, apartment, etc.)
- Service requirements
- Installation preferences
- Emergency service requests
Technical Information
- IP address
- Browser type
- Device information
- Website usage data
- Cookie preferences
Communication Records
- Email correspondence
- Phone call records
- WhatsApp messages
- Quote requests
- Service feedback
Information We Collect
We collect information you provide when requesting solar water heater services across UAE emirates including Dubai, Abu Dhabi, Sharjah, Ajman, Fujairah, Ras Al Khaimah, and Umm Al Quwain.
Personal information includes your name, contact details, property location, and service requirements to provide accurate quotes and installations.
We automatically collect technical information when you visit our website to improve user experience and website functionality.
Communication records are maintained to ensure quality service delivery and customer support across all UAE locations.
How We Use Your Information
Provide solar water heater installation, repair, and maintenance services across Dubai, Abu Dhabi, Sharjah, and all UAE emirates.
Send quotes, schedule appointments, and coordinate service delivery with our local teams in each emirate.
Communicate about your service requests, emergency repairs, and follow-up support via phone, email, or WhatsApp.
Improve our services based on customer feedback and service performance across different UAE locations.
Comply with DEWA, ADDC, SEWA, and other UAE authority requirements for solar installations.
Send promotional offers for solar services (only with your consent and with easy opt-out options).
Information Sharing
We do not sell, trade, or rent your personal information to third parties for marketing purposes.
Information may be shared with our certified technicians and local teams in Dubai, Abu Dhabi, Sharjah, and other emirates for service delivery.
We may share information with UAE authorities (DEWA, ADDC, SEWA) when required for solar installation permits and compliance.
Service partners (suppliers, equipment manufacturers) may receive limited information necessary for completing your installation.
Legal authorities may receive information when required by UAE law or to protect our rights and safety.
Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, or misuse.
All online communications are encrypted using SSL technology to protect data transmission.
Our staff in Dubai, Abu Dhabi, Sharjah, and other UAE locations are trained on data protection and confidentiality.
Regular security audits and updates ensure our systems meet current protection standards.
In case of any data breach, we will notify affected customers and relevant UAE authorities as required by law.
Your Rights
Access: Request copies of your personal information we hold and how it's being used.
Correction: Request correction of inaccurate or incomplete personal information.
Deletion: Request deletion of your personal information (subject to legal retention requirements).
Restriction: Request restriction of processing your personal information in certain circumstances.
Portability: Request transfer of your personal information to another service provider.
Objection: Object to processing of your personal information for marketing purposes.
Withdrawal: Withdraw consent for marketing communications at any time.
Cookies and Tracking
We use cookies to enhance your website experience and remember your preferences for future visits.
Essential cookies enable basic website functionality and cannot be disabled.
Analytics cookies help us understand website usage patterns to improve our services across UAE.
Marketing cookies may be used to show relevant solar water heater offers (with your consent).
You can control cookie preferences through your browser settings or our cookie consent banner.
Data Retention
Customer service records are retained for 7 years to support warranty claims and service history.
Marketing communications data is retained until you opt-out or request deletion.
Website analytics data is retained for 2 years to analyze trends and improve services.
Emergency service records are retained for 5 years for safety and compliance purposes.
Financial records are retained as required by UAE accounting and tax regulations.
International Transfers
Your personal information is primarily processed and stored within the United Arab Emirates.
Some technical services (website hosting, email services) may involve data processing outside UAE.
Any international transfers are protected by appropriate safeguards and comply with UAE data protection laws.
We ensure international service providers meet adequate data protection standards.
You will be notified of any significant changes to data processing locations.
Children's Privacy
Our services are intended for adults (18+) who own or manage properties requiring solar water heater services.
We do not knowingly collect personal information from children under 18 years of age.
If we become aware of collecting information from a child, we will delete it immediately.
Parents or guardians should supervise children's internet usage and contact us if concerned about data collection.
Changes to Privacy Policy
We may update this privacy policy to reflect changes in our practices or legal requirements.
Significant changes will be communicated via email, website notice, or other appropriate means.
The latest version will always be available on our website with the last updated date.
Continued use of our services after policy updates constitutes acceptance of the changes.
You may request notification of policy changes by contacting our privacy team.
Privacy Questions?
If you have questions about this privacy policy or how we handle your personal information, please contact our privacy team using the information below.